Frequently Asked Questions
Frequently Asked Questions
Welcome to Mother Duck Maternity! We've compiled answers to some common questions to help you shop with confidence.
Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free local delivery to select postcodes in the Bendigo area. For other locations, shipping rates are calculated at checkout based on your delivery address.
Q: How long does delivery take?
A: Delivery times vary depending on your location. Please check with Australia Post shipping estimator. Delivery is from Postcode 3551.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Q: Can I track my order?
A: Yes! Once your order is dispatched, you'll receive a tracking number via email so you can follow your package every step of the way.
Products & Sizing
Q: How do I choose the right size for maternity wear?
A: We recommend checking the size guide on each product page. Most of our maternity items are designed to accommodate your growing bump throughout pregnancy. If you're between sizes, we generally suggest sizing up for comfort.
Q: Are your products suitable for breastfeeding as well as pregnancy?
A: Many of our products are designed for both pregnancy and postpartum wear, including nursing-friendly features. Check individual product descriptions for specific details about nursing access and functionality.
Q: Do you have allergen information for the Made to Milk products?
A: Yes, allergen information is provided in each Made to Milk product description based on manufacturer information. However, if you have allergies or specific dietary requirements, we strongly recommend checking the product packaging directly before consumption, as ingredients and formulations may change. For the most current allergen information, please refer to the product label or contact the manufacturer directly.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely happy with your purchase. Please refer to our Returns & Refunds policy page for full details on returns, exchanges, and refunds.
Q: Can I exchange an item for a different size?
A: Yes, we're happy to help with size exchanges subject to stock availability. Please contact us as soon as possible after receiving your order to arrange an exchange.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods through our checkout. All transactions are processed securely through Shopify's encrypted payment system.
Q: Is it safe to shop on your website?
A: Absolutely! Your security is our priority. Our website uses SSL encryption to protect your personal and payment information, and we never store your credit card details.
Contact & Support
Q: How can I contact you if I have more questions?
A: We'd love to hear from you! You can reach us through our Contact page, and we'll get back to you as soon as possible. We're here to help make your maternity journey as smooth as possible.
Q: Do you have a physical store?
A: We're an online store based in Australia, which allows us to offer you great prices and convenient home delivery. We're always here to help via email if you need assistance.
Can't find the answer you're looking for? Please don't hesitate to contact us – we're always happy to help!